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Description

Used to download data from zendesk api for ticket tracking. Key parameters pointer and subdomain.



Available Actions

Download Comment Raw Data

Download Ticket Comments from the Zendesk API using a delta pulling strategy. Polls from the Audits endpoint


Variables

Zendesk Info
zendesk_credentials required

Username and Password information for connections

subdomain required

Subdomain to collect data for


State
pointer required

Date pointer signifying the start for the next pull. Formatted as YYYY-MM-DD HH:MM:SS IN UTC timezone.


S3 Info
aws_connection

AWS Credentials with access to the s3 bucket where the data table lives.

s3_bucket

S3 Bucket where you want to unload the data to.

s3_path required

Path to a location where data files will be exported


Ticket Delta to S3

Download Tickets from the Zendesk API using the incremental endpoint


Variables

Zendesk Info
zendesk_credentials required

Username and Password information for connections

subdomain required

Subdomain to collect data for


State
pointer required

Date pointer signifying the start for the next pull. Formatted as YYYY-MM-DD HH:MM:SS IN UTC timezone.


S3 Info
aws_connection

AWS Credentials with access to the s3 bucket where the data table lives.

s3_bucket

S3 Bucket where you want to unload the data to.

s3_path required

Path to a location where data files will be exported


User Delta to S3

Download Users from the Zendesk API using the incremental endpoint


Variables

Zendesk Info
zendesk_credentials required

Username and Password information for connections

subdomain required

Subdomain to collect data for


State
pointer required

Date pointer signifying the start for the next pull. Formatted as YYYY-MM-DD HH:MM:SS IN UTC timezone.


S3 Info
aws_connection

AWS Credentials with access to the s3 bucket where the data table lives.

s3_bucket

S3 Bucket where you want to unload the data to.

s3_path required

Path to a location where data files will be exported


Metadata to S3

Download Brand, Group, and Ticket fields from the Zendesk API.


Variables

Zendesk Info
zendesk_credentials required

Username and Password information for connections

subdomain required

Subdomain to collect data for


S3 Info
aws_connection

AWS Credentials with access to the s3 bucket where the data table lives.

s3_bucket

S3 Bucket where you want to unload the data to.

s3_path required

Path to a location where data files will be exported