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Description

Download data from Dialpad and store it in an S3 Bucket.


Purchasing Options



Available Actions

Download Statistics

Download a Statistics Report from Dialpad and store it in an Amazon S3 Bucket.


Variables

Source Parameters
dialpad_connection required

Credentials to use to access Dialpad.

pointer required

Date stamp indicating the starting point, based on creation date, of the data to download. Formatted as YYYY-MM-DD.

wait_until

Number of seconds to wait for the export request to complete before failing.

sleep_time

Number of seconds to wait between each check of the status of the export request.


Report Parameters
export_type required

Download aggregated statistics (Stats), or individual rows for each record (Records).

timezone

Timezone using a TZ database name.

stat_type required

Type of statistics to download.

group_by

Only applicable when Calls is specified for Statistics Type. Group calls by user per day (User), total metrics by day (Date), or by department and call center (Group).

target_id

This field is required if the Coaching Group or Coaching Team fields are enabled.

target_type

If a Target ID is specified, select the type of the target.

coaching_group

Enable to limit statistics to the trainees of the coach group with the Target ID specified.

coaching_team

Enable to limit statistics to the trainees of the coach team with the Target ID specified.

office_id

ID of the office to download statistics for. Only used if Target ID and Target Type are not specified.


Destination Parameters
aws_token_connection

Select the AWS Access Keys to use to access the S3 bucket where the data will be stored.

iam_role

Optional. ARN of an IAM role to use for S3 bucket access.

s3_bucket_config required

Select the Shared Config that contains information about the S3 Bucket where the data will be stored.

s3_folder_path

Path from the starting folder in the S3 Bucket Configuration to the folder where the data will be stored.

include_dates

Enable to include date information in S3 path and file name.

allow_overwrite

Enable to allow an existing file with the same name in the Target Folder to be overwritten.