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Description

Download data from Dialpad and store it in an Azure Blob Storage Container.


Purchasing Options



Available Actions

Download Statistics

Download a Statistics Report from Dialpad and store it in an Azure Blob Storage Container.


Variables

Source Parameters
dialpad_connection required

Credentials to use to access Dialpad.

pointer required

Date stamp indicating the starting point, based on creation date, of the data to download. Formatted as YYYY-MM-DD.

process_increment

Maximum number of days worth of data that each file created should include.

wait_until required

Number of seconds to wait for the export request to complete before failing.

sleep_time required

Number of seconds to wait between each check of the status of the export request.


Destination Parameters
azure_connection required

Select the credentials to use to access the Blob Storage Container.

container_name required

Specify the name of the container where the downloaded data will be stored.

target_folder

Specify the virtual folder where the downloaded data will be stored.

include_dates

Enable to include date information in the virtual folder path.

format_type

Format of the data in the downloaded files.

allow_overwrite

Enable to allow an existing file with the same name in the Target Folder to be overwritten.


Report Parameters
export_type required

Download aggregated statistics (Stats), or individual rows for each record (Records).

timezone

Timezone using a TZ database name.

stat_type required

Type of statistics to download.

group_by

Only applicable when Calls is specified for Statistics Type. Group calls by user per day (User), total metrics by day (Date), or by department and call center (Group).

coaching_group

Limit statistics to the trainees of the coaching groups with the Target ID's specified.

coaching_team

Limit statistics to the trainees of the coaching teams with the Target ID's specified.

target_id

Limit statistics to a specific ID's of a particular type. This field is required if the Coaching Group or Coaching Team fields are enabled. Multiple entries separated by commas.

target_type

If Target ID's are specified, select the type of the targets.

office_id

ID's of the offices to download statistics for. Multiple entries separated by commas. Only used if Target ID and Target Type are not specified.

staging_db

Optional credentials to use to access an SQL Server database.

office_id_query

Optional query to obtain the office ID's from an SQL Server database.

target_id_query

Optional query to obtain the target ID's from an SQL Server database.

user_params

Parameters to use in your SQL Query, if any. Refer to slide out help for more information.


Download Call Centers

Download call center information from Dialpad and store it in an Azure Blob Storage Container.


Variables

Source Parameters
dialpad_connection required

Credentials to use to access Dialpad.

office_id

Optionally specify an office id to limit the call centers returned to a single office.

staging_db

Optional credentials to use to access an SQL Server database.

office_id_query

Optional query to obtain a single office ID from an SQL Server database.

user_params

Parameters to use in your SQL Query, if any. Refer to slide out help for more information.

name_search

Optionally specify a comma separated list of call center names to limit the call centers returned to only ones that match one of the names listed.


Destination Parameters
azure_connection required

Select the credentials to use to access the Blob Storage Container.

container_name required

Specify the name of the container where the downloaded data will be stored.

target_folder

Specify the virtual folder where the downloaded data will be stored.

include_dates

Enable to include date information in the virtual folder path.

format_type

Format of the data in the downloaded files.

allow_overwrite

Enable to allow an existing file with the same name in the Target Folder to be overwritten.


Download Users

Download user information from Dialpad and store it in an Azure Blob Storage Container.


Variables

Source Parameters
dialpad_connection required

Credentials to use to access Dialpad.

filters

Filters to limit the data to download. Refer to slide out help for more information.


Destination Parameters
azure_connection required

Select the credentials to use to access the Blob Storage Container.

container_name required

Specify the name of the container where the downloaded data will be stored.

target_folder

Specify the virtual folder where the downloaded data will be stored.

include_dates

Enable to include date information in the virtual folder path.

format_type

Format of the data in the downloaded files.

allow_overwrite

Enable to allow an existing file with the same name in the Target Folder to be overwritten.